Resources & FAQ

You can request domestic assistance, social support, transport, shopping assistance and support work.
Yes. All our workers are screened, trained and insured.
Bookings can be made or adjusted through our office by phone, email or via your case manager.
We provide worker clearances, company policies upon request.
Yes, upon request for providers or organisations.

Yes. We aim to provide consistency whenever possible.
We try to accommodate urgent requests depending on location and staff availability.
Cancellations made within 24 hours (ongoing) or 48 hours (one-off) will incur a late fee.
Most services begin within 2–5 business days
Yes. We follow structured communication for incidents, risks, scheduling issues and client updates.

All commercial services are Priced by Assessment – Quoted after a site inspection.
Yes — including weekend and after-hours. Public Holidays are also available (surcharge applies).
Yes, unless otherwise arranged in the contract.

Offices, retail, real estate, schools, aged care, construction sites and more.
Yes. We provide deep cleaning, window cleaning, carpet steam cleaning and construction cleaning.
We manage standard rubbish removal during service, but we do not offer waste management contracts.

Through our contact form, quote request, phone or email. (Note: Ongoing communication will primarily be via email)
Invoices are issued and payable according to your service agreement (fortnightly or per job)
Subject to staffing and location availability.
“No access” scenarios are treated as late cancellations.
Yes — Public Liability, WorkCover and Professional Indemnity coverage applies.

You can reschedule by contacting our team via service email during business hours.
We recommend giving notice as early as possible to secure your preferred time.
Bookings can be cancelled by phone or service email.
To avoid cancellation fees, please cancel within the required notice period.
Our Late Cancellation Policy applies when a booking is cancelled with insufficient notice.
- Ongoing services: Must be cancelled at least 48 hours before the scheduled start time.
- One-off or deep cleaning services: Must be cancelled at least 74 hours in advance.
Cancellations made outside these timeframes — or if the worker arrives and cannot access the property — will incur a late cancellation fee.
This is treated as a Late Cancellation / No Access and the standard fee applies, as the worker’s time has been allocated exclusively for your service
You can share feedback at any time through:
- Our Feedback Form (recommended)
- Email
We welcome compliments, suggestions and concerns.
All feedback is reviewed and used to improve service quality.
👉 For urgent concerns, please contact our office directly by email