Website Privacy Policy

Cleaning Care Solutions Pty Ltd (“CCS”) is committed to protecting your privacy.

This Privacy Policy explains how CCS collect, use, store and disclose your personal information when you interact with our website, submit enquiries, request services, apply for work, or engage with CCS in any capacity.

CCS complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) and handle all personal information responsibly and transparently.

1. Information We Collect

CCS may collect personal information from you when you:

  • Submit an enquiry or feedback form

  • Request a quote (Support at Home, domestic cleaning or commercial cleaning)

  • Apply for employment or contractor opportunities

  • Communicate with us by phone, email or online

  • Use our website or interact with our service tools

The information CCS collect may include:

    • Full name

    • Email address

    • Phone number

    • Address or suburb

    • Details about your service request

    • Preferred service type and schedule

    • Information about your home, organisation or facility

    • Feedback, complaints or compliments

    • Information needed to coordinate service delivery

    • Resume and work history

    • Police Check, WWCC and other screening requirements

    • Driver licence, insurance details and certifications

    • Availability and work preferences

    • IP address

    • Browser type

    • Pages visited

    • Form submission details

    • Basic analytics information
      (We do not use this information to identify individuals.)

    CCS does not collect sensitive health information unless voluntarily provided for Support at Home service coordination.

2. How We Collect Personal Information

CCS collects information in the following ways:

  • Directly from you through online forms, emails or phone calls

  • Through referrals from case managers, providers or organisations (with your consent)

  • Through job applications or recruitment platforms

  • Automatically via website analytics or cookies

  • During service delivery coordination

You may choose not to provide certain information, but it may affect our ability to offer services or respond to your enquiry.

3. How We Use Your Information

CCS may your personal information to:

  • Respond to enquiries or requests for information

  • Provide Support at Home, domestic cleaning or commercial cleaning services

  • Prepare quotes and service proposals

  • Coordinate bookings, scheduling and communication

  • Manage feedback, compliments and complaints

  • Improve our website and client experience

  • Manage employment and contractor applications

  • Meet regulatory, safety and compliance requirements

  • Communicate updates, invoices and service confirmations

CCS does not sell, rent or trade your personal information.

4. Disclosure of Your Information

CCS may share your personal information only when necessary to deliver services or meet legal, safety or operational requirements.

This may include disclosure to:

  • Our employees, contractors and support workers

  • Case managers, providers or partner organisations (with your consent)

  • Software or IT platforms used for scheduling, invoicing or communication

  • Insurers or regulatory bodies when required by law

  • Third party service providers supporting our operations

All external providers engaged by CCS must comply with privacy and confidentiality obligations.

5. Website Data, Cookies & Analytics

CCS may use cookies or similar technologies on this website and controlled sites to:

  • Improve site performance

  • Understand how visitors interact with our website

  • Support secure form submissions

Cookies do not give CCS access to your personal files or identify you personally.

You can disable cookies through your browser settings, although some site functions may not work as intended.

6. Storage & Security of Personal Information

CCS takes reasonable steps to protect your personal information from:

  • Unauthorised access

  • Misuse or interference

  • Loss

  • Modification or disclosure

Information is stored in secure digital systems with restricted access.
Where personal information is no longer required, we will securely delete or identify it in accordance with our internal privacy and retention procedures.

7. Access, Corrections & Your Rights

You may request:

  • Access to the personal information we hold about you

  • Corrections or updates to your information

  • Deletion of information we are no longer legally required to retain

CCS will respond to all requests within a reasonable timeframe.

If you wish to make a request, contact us at:

📩info@cleaningcaresolutions.com.au

8. Complaints About Privacy

If you have a concern or complaint about how we handle your personal information, please contact us directly at:

📩info@cleaningcaresolutions.com.au

CCS will investigate your concern and respond as soon as possible.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

www.oaic.gov.au

9. Changes to This Policy

CCS may update this Privacy Policy from time to time to reflect changes in law, technology or our practices.
The updated version will be available on our website, with the revision date listed above.